Ordering your 20th Century furniture, lighting, art and objects
Is all the stock on the site available?
We update the site every day. Upon sale of an item, we immediately turn on the SOLD sign. A full refund will be given for any purchase that proves to be unavailable. But we’re so dedicated to keeping up to date, you’d have to have rotten luck for that to happen. In any case, if you find something you were looking at is unavailable we’ll try to find you another just like it.
We love hearing from our customers. Please feel free to contact us by phone, email or click the enquiry button on the item listing for any further information.
We’re happy to add particular items you’re seeking to our hunting list. Just ask.
If you have a question about your order, please call 0405 066 155 or email. Please have the item title, order number, buyer name or delivery address on hand.
We accept PayPal, credit card via PayPal, personal cheque or Bank Deposit/EFT (Electronic Funds Transfer). Funds from cheques and transfers must clear to our account before goods can be despatched.
You can pay via credit card through the website by clicking the “Pay via PayPal” button. This will take you to PayPal but choose the option “Don’t have a PayPal account”. PayPal will securely process your credit card payment and return you to our Thankyou/What Happens Now page.
Call us on 0405 066 155 and we can accept your credit card payment over the phone.
You can also make a bank deposit or Electronic Funds Transfer (EFT) to our bank account. Call us on 0405 066 155 for details. Orders for this payment method will be sent once the payment has cleared to our account.
Despatch and Delivery Schedule
We try to send all postal and courier items the same day or the next day. If there is any delay we will keep you informed.
For larger items, delivery will be on specific days or at times advised by the courier/freight/shipping company. We will inform you of an estimated time of despatch and estimated delivery date at quotation.
In general, despatch of larger items takes between two and seven days when we are using a third party courier or shipper. If we have agreed to delivery in our own vehicle we will set a time and date from our available schedule.
We have two couriers who run between Melbourne and Sydney on a weekly basis. This is usually a Thursday pickup in Melbourne and a Monday/Tuesday delivery in Sydney.
Collection of purchases in person is very welcome. This will need to be at an agreed time.
We deliver worldwide
To get your cherished vintage items to you safely and quickly, we organise quotes from our trusted couriers and movers throughout Australia or internationally. We oversee packing and organise despatch personally.
For shipping overseas, rest assured you are in good hands. All furniture and lighting travelling overseas is carefully wrapped and professionally crated. Our freight forwarding agent provides shipping services for the likes of Swarovski Crystal, Established & Sons and Tom Dixon.
In partnership with Bluestar in Melbourne, our forwarder can arrange delivery anywhere in the world at competitive rates through their trusted local channels of delivery. Our agent has 12 years of professional experience in the delivery of antiques and delicate goods across the globe. Choose the level of service you require – to your curb, your door, into your livingroom or simply to a warehouse. If you require extra service they also offer full white glove delivery, removal of packaging and installation.
We will keep you informed at each step in the quotation, paperwork, packing and despatch of your item/s. The shipping agent will inform you of progress and delivery times thereafter. Direct communication between the customer and the courier/freight/shipping company is always necessary but we’ll get you competitive quotes and get the ball rolling before handing you over to our very professional agent.
All shipping costs, export/import duties and taxes are payable by the customer.
Small items are shipped via Australia Post. The price on the website is the shipping cost calculated by weight, rounded down to the nearest five dollars.
Medium sized items are shipped via Courier services.
Local furniture delivery is by one man and a van unless this includes larger items, stairs or special conditions in which case an extra man and/or an extra fee may apply.
Interstate delivery is by specialised furniture courier using freight blankets and straps. Where we see the need, items will be fully wrapped.
Items for international shipping will be fully wrapped and crated.
Shipping Duties and Fees
As well as international shipping and insurance costs, ‘customs and duties’ fees are payable by the customer. These are often additional and not included in the shipping costs unless stated clearly at the time of shipping quotation.
Australian law requires that we declare all items as merchandise and mark them at their full retail value.
Goods and Services Tax
All services and items retailed within Australia are subject to the Goods and Services Tax. GST is already included in our price for Australian customers – the price you see on the site is the final price – excluding delivery or postage fees, which are added separately.
Overseas customers may be exempt from GST on goods but not on services. We will advise at the time of purchase.
Insurance of goods in transit, with the exception of small parcels, is the responsibility of the customer. All small parcels are sent fully insured with Australia Post or our parcel Couriers.
Australian law forbids us taking out insurance on the customer’s behalf for Goods in Transit. If you wish to insure you items in transit, the shipping company can include this in their quote. You should make a direct insurance agreement via the shipping company or with an independent insurer.
To clarify, we are fully insured (Public Indemnity, Cargo, Fire and Theft), however, this is Business Insurance and only covers loss/damage of goods for the business. It does not cover loss or damage of goods for the customer at retail value.
Our aim is to provide you with furniture and objects you love. We’re confident you’ll enjoy your purchase. We’re happy to discuss any concern you might have before purchasing.
We don’t generally accept returns. However, if it can be shown that we have misrepresented the piece either in condition or description, a full refund will be given.
Return shipping is the responsibility of the client.
Please make sure to open and inspect your order within 48 hours of receipt, and contact us if there is a problem. Any claims cannot be made thereafter.
We’re proud of our ethical practice in selling and always offer an honest description of the condition and quality of our goods.
All items are second hand and many are over 50 years old, therefore very few items we sell are in ‘as new’ condition.
Cabinet de Luxe therefore presents each item as clearly and accurately as possible. This includes images, a detailed description and a brief condition report. If you are concerned about the condition of an item, please use the enquiry button on the item listing or simply call us for a full and transparent account.
We research carefully to ensure correct identification. We will never knowingly misrepresent an item.
Where items cannot be 100% clearly identified we may use the term ‘Attrib.’ meaning ‘attributed to’. This indicates a high probability but not a guarantee of the work belonging to the stated designer/maker.
We may sell items that are clearly not by the original designer but are based on or following the style of that designer/maker. In this case items will be termed ‘in the style of’ or ‘after’.
We do not sell reproduction or replica items. The only exception to this standard would be rare notable early copies of high quality and this will always be clearly stated in the description.
Throughout the 20th Century, furniture by designers of international note has been produced in Australia under licence. These licence agreements were made between reputable manufacturers such as Knoll (USA) and William Latchford and Sons Pty Ltd (Australia). In such cases the designer and manufacturer will be clearly noted in the item listing with the note ‘under licence’ in the description.
We buy furniture
We’re Licenced Second-hand Dealers. We’re always willing to look at furniture, art and objects you may wish to sell.
If you wish to sell, please send a clear, well-focussed image of the item/items and your contact details and location in an email.
Be aware that the law requires us to collect and record contact details and photographic ID from anyone selling second hand goods to us.
We do not provide estimates of value. You can approach an auction house or insurance valuation expert for this service.
All our stock is available for hire. Please enquire about rates and conditions.
Subscribers to our mailing list will get first dibs on new stock, promotional offers, exhibitions, early notice of sales and occasionally a pre-sale evening or preferential price on sale items. Please join!
You can unsubscribe at any time by emailing us as email@example.com
Your private information will only be used for the purpose of providing excellent customer service. It is necessary when organising delivery to share your contact details with the courier/mover/shipper. These companies have their own privacy policies in place. We do not share private details with any third party for any other purpose.
We open our studio/showroom only by appointment and, yes, we really will make you a nice cup of tea when you come over.
Our small showroom is in our own home. Just make a request through the website or by phone and we’ll make sure the item/s you’re after are on view.
Cabinet de Luxe generates 30% of its electricity from rooftop solar. We purchase an annual Carbon Offset certificate that covers all our deliveries, worldwide. It costs us a few bob but it’s worth the peace of mind.
We rejoice in reusing cardboard boxes. All our packaging is recyclable or biodegradable. Our cardboard boxes are either recycled board from post-consumer waste or simply reused. Our favourite trick is to turn them inside out so they look new.
Our bubble-wrap, packing peanuts and packing tape are all biodegradable/compostable. Test them if you like – you can dissolve the packing peanuts in hot water. They revert to starch – ooh, sticky! To save water, just compost them. Worm farms love them. If they must go to landfill, rest assured they will break down leaving only a non-toxic starchy residue for future archaeologists to ponder.
We pay for these products from local sources out of our own profit, so you don’t have to worry what your delivery has done to the planet or what it’s doing to your purse.
Every product we sell has been loved and used for many years before and will go on being loved and used for many years to come. Vintage is the ultimate long-term recycling programme.
These Terms and Conditions in no way affect your statutory rights.